Shipping policy

Shipping Policy

Thank you for shopping with Sōzō Supply Co. We are committed to getting your order to you as quickly and smoothly as possible.

Processing Time
All orders are processed within 2 to 5 business days. Because many of our pieces are made or prepared in small batches, processing times may vary slightly during high volume periods or new drops. You will receive a confirmation email once your order has been placed and another once it has shipped.

Shipping Time
After processing, standard shipping typically takes 3 to 7 business days within the United States. Delivery times may vary depending on your location and the carrier.

Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking
Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Delays
Please note that Sōzō Supply Co. is not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances. We appreciate your patience and grace as we work to get your order to you.

Incorrect Addresses
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Sōzō Supply Co. is not responsible for lost or stolen packages marked as delivered. If you believe your package has been lost, please contact the shipping carrier directly.

Questions
If you have any questions about your order, please contact us at info@sozosupplycomany.com